Our products are exclusively handmade in our workshops located in France, Italy, Spain, and the United States to ensure the highest quality standards.

Avoid direct sunlight and humidity. Gently wipe with a soft, dry cloth. For deeper care or patina restoration, visit one of our stores for professional service.

We offer hot-stamping, engraving, and bespoke services on select items. Please inquire in-store or contact Client Services for options.

Avoid contact with hand creams, sanitizers, or pigmented materials to prevent color transfer. Wipe gently with a soft, dry cloth. Light colors may develop a natural patina over time.

We use premium leathers, coated canvas (like Monogram), exotic skins (where ethically sourced), and high-quality hardware, all selected for durability and elegance.

We guarantee the quality of our craftsmanship. Repairs for manufacturing defects are handled through our Client Services.

Select items, add to your bag, and proceed to secure checkout with your preferred payment method.

We accept major credit cards, PayPal, and select digital wallets. All transactions are securely encrypted.

Once shipped, you’ll receive a tracking link via email. Log into your account for real-time updates.

Orders can be modified shortly after placement—contact Client Services immediately for assistance.

Yes, we use industry-leading encryption and secure payment gateways to protect your information.

Yes, certain custom creations are available. Please contact Client Services or visit a store for details.

We offer complimentary standard shipping on all orders, with express options available at checkout.

Standard delivery typically arrives within 3–7 business days, depending on your location. Express options are faster.

Yes, we ship to most countries. Duties and taxes may apply and will be calculated at checkout.

For international orders, local customs duties and taxes may apply and are the recipient’s responsibility.

Certain express options allow preferred delivery windows—select during checkout or contact us.

We offer complimentary returns and exchanges within 30 days of receipt for unused items in original condition.

Log into your account to generate a return label, or contact Client Services for assistance.

Yes, online purchases can be returned or exchanged at any of our stores.

Refunds are processed within 14 days of receiving the returned item, back to the original payment method.

Personalized or bespoke items are generally non-returnable unless defective.

Yes, all orders are elegantly gift-wrapped at no additional charge. Our signature packaging includes a box, ribbon, and tissue for a luxurious presentation.

Absolutely. During checkout, you may add a complimentary handwritten or printed message card with your personal note.

Yes, you can enter a different shipping address at checkout. We offer discreet billing so the recipient does not see pricing information.

All gift orders are shipped without invoices or price details. The packing slip included will only list the items, not prices.

Gift recipients may exchange or receive store credit within 30 days. Refunds are issued to the original purchaser’s payment method.

Yes, our Client Services team can assist with curated gift selections, bespoke options, or exclusive experiences. Contact us for personalized guidance.

During the holiday season, we provide exclusive festive packaging options, including limited-edition ribbons, boxes, and greeting cards, complimentary with every order.

To ensure arrival before the holidays, please place orders by the dates listed on our Holiday Shipping page (updated annually). Express options are available for last-minute gifts.

Yes, purchases made during the holiday season (typically November–December) qualify for an extended return window until January 31, provided items remain unused and in original condition.

Yes, physical and digital gift cards are available year-round, with special holiday designs and denominations. They can be delivered instantly via email or elegantly packaged.

Our holiday gift guides, featuring selections for every recipient, are available on the website. Client Services can also provide personalized recommendations.

Select items support seasonal hot-stamping motifs or limited-edition engravings. Availability varies—please check during checkout or contact Client Services.

Call us at 17817026596 or email linjinbag@gmail.com. We’re available daily.

Yes, appointments are recommended for personalized service. Book online or via Client Services.

Yes, we provide complimentary or paid repairs depending on the issue. Visit a store or contact us for evaluation.

Use our store locator on the website or contact Client Services for assistance.

Complimentary gift wrapping and messaging are available at checkout or in-store.