LJL Protocol // Support
Client
services
Official atelier guidelines regarding authentication, global logistics and private bespoke acquisitions.
Provenance & Authenticity
How do you ensure item authenticity?+
Each piece in our archive undergoes a rigorous multi-stage verification process at our atelier, ensuring 100% authenticity and material integrity before shipment.
Are the products brand new?+
We offer both newly crafted pieces from our M2C production line and curated limited-edition archive pieces. Condition details are specified on each product page.
Logistics & Global Delivery
Which shipping methods are available?+
We utilize premium white-glove couriers (DHL Express, FedEx Priority) specializing in high-value luxury transportation to ensure secure global delivery.
How are customs and duties handled?+
For major regions including the US, Singapore, and EU, we provide DDP (Delivered Duty Paid) options or full documentation support for seamless customs clearance.
Bespoke & Atelier Orders
Can I request a custom leather design?+
Yes. Our atelier accepts private commissions for bespoke handbags and private label production. Please contact our concierge to discuss your specifications.
What is the lead time for bespoke pieces?+
Standard bespoke production typically requires 4–8 weeks, depending on leather sourcing and complexity of the craftsmanship.