LJL Protocol // Support
Client
services
Official atelier guidelines regarding authentication, logistics and bespoke orders.
Common Inquiries:
Provenance & Authenticity
How do you ensure item authenticity?+
Each piece undergoes a multi-stage verification process at our atelier ensuring authenticity and material integrity.
Are the products brand new?+
We offer both newly crafted pieces and curated limited archive pieces.
Logistics & Global Delivery
Which shipping methods are available?+
We use DHL Express and FedEx Priority for secure global delivery.
How are customs and duties handled?+
We provide DDP options and full customs documentation support.
Bespoke & Atelier Orders
Can I request a custom design?+
Yes, we accept private commissions for bespoke leather goods.
What is the lead time?+
Standard production takes 4–8 weeks depending on complexity.