Client Services
Client
services
Official atelier guidelines regarding authentication, logistics and bespoke orders.
Making & quality
Where are the bags made?+
Every piece is made in our Guangzhou atelier and ships new from the workshop. Limited editions are small-batch current production — the same workshop, fewer pieces.
How is quality checked?+
Each bag is inspected for leather, stitching, and hardware before it leaves the atelier. If something is wrong on arrival, write to linjinbag@gmail.com and we will make it right.
Logistics & Global Delivery
Which shipping methods are available?+
We ship with DHL Express, FedEx, and UPS. In-stock orders leave our Guangzhou atelier within 1–3 business days. Delivery is typically 5–10 business days after dispatch, depending on destination.
How are customs and duties handled?+
International shipments are sent DDU (Delivery Duty Unpaid). Import duties, taxes, and customs fees are the customer’s responsibility and are charged by local customs, not by LINJIN LUXURY.
Payment
What payment methods do you accept?+
Checkout is processed through PayPal only. You can pay with a PayPal account, or with a card through PayPal’s own checkout. We do not currently offer a separate card form, Apple Pay, or Google Pay on this site.
Bespoke & Atelier Orders
Can I request a custom design?+
Yes. We accept private commissions and custom leather goods. Share your quantity, leather preference, and timeline — sampling and branding are quoted separately.
What is the lead time for custom work?+
Custom and made-to-order production takes 4–8 weeks depending on complexity, plus shipping time after dispatch.