LJL Protocol // Support

Client
services

Official atelier guidelines regarding authentication, global logistics and private bespoke acquisitions.

Common Inquiries:

Provenance & Authenticity

How do you ensure item authenticity?+

Each piece in our archive undergoes a rigorous multi-stage verification process at our atelier, ensuring 100% authenticity and material integrity before shipment.

Are the products brand new?+

We offer both newly crafted pieces from our M2C production line and curated limited-edition archive pieces. Condition details are specified on each product page.

Logistics & Global Delivery

Which shipping methods are available?+

We utilize premium white-glove couriers (DHL Express, FedEx Priority) specializing in high-value luxury transportation to ensure secure global delivery.

How are customs and duties handled?+

For major regions including the US, Singapore, and EU, we provide DDP (Delivered Duty Paid) options or full documentation support for seamless customs clearance.

Bespoke & Atelier Orders

Can I request a custom leather design?+

Yes. Our atelier accepts private commissions for bespoke handbags and private label production. Please contact our concierge to discuss your specifications.

What is the lead time for bespoke pieces?+

Standard bespoke production typically requires 4–8 weeks, depending on leather sourcing and complexity of the craftsmanship.

Still Have Questions?

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