Client Services
Client
services
Official atelier guidelines regarding authentication, logistics and bespoke orders.
Making & quality
Where are the bags made?+
Every piece is made in our Guangzhou atelier and ships new from the workshop. Limited editions are small-batch current production — the same workshop, fewer pieces.
How is quality checked?+
Each bag is inspected for leather, stitching, and hardware before it leaves the atelier. If something is wrong on arrival, write to linjinbag@gmail.com and we will make it right.
Logistics & Global Delivery
Which shipping methods are available?+
We ship with DHL Express, FedEx, and UPS. In-stock orders leave our Guangzhou atelier within 1–3 business days. Delivery is typically 5–10 business days after dispatch, depending on destination.
How are customs and duties handled?+
International shipments are sent DDU (Delivery Duty Unpaid). Checkout charges merchandise and shipping only — we do not collect VAT, sales tax, or import duty. Any duties or local taxes are charged by customs on arrival, not by LINJIN LUXURY.
Payment
What payment methods do you accept?+
Checkout is processed through PayPal only. You can pay with a PayPal account, or with a card through PayPal’s own checkout. We do not currently offer a separate card form, Apple Pay, or Google Pay on this site.
Bespoke & Atelier Orders
Can I request a custom design?+
Yes. We accept private commissions and custom leather goods. Share your quantity, leather preference, and timeline — sampling and branding are quoted separately.
What is the lead time for custom work?+
Custom and made-to-order production takes 4–8 weeks depending on complexity, plus shipping time after dispatch.